不好意思，这个不对。
Bù hǎoyìsi, zhège bú duì.
Sorry, this is not right.
Fixing issues
Complaints & Problems
Polite but direct phrases for wrong orders, broken items, delays, noise, and service problems.
我点的不是这个。
Wǒ diǎn de bú shì zhège.
This is not what I ordered.
这个坏了。
Zhège huài le.
This is broken.
可以换一个吗？
Kěyǐ huàn yí ge ma?
Can I exchange it for another one?
等太久了。
Děng tài jiǔ le.
The wait has been too long.
这里太吵了。
Zhèlǐ tài chǎo le.
It's too noisy here.
我想跟经理说。
Wǒ xiǎng gēn jīnglǐ shuō.
I'd like to speak with the manager.
可以解决吗？
Kěyǐ jiějué ma?
Can this be resolved?
Mini-dialogues
Use the phrases together
Wrong order
Customer
不好意思，我点的不是这个。
Bù hǎoyìsi, wǒ diǎn de bú shì zhège.
Sorry, this is not what I ordered.
Staff
对不起，我帮您换。
Duìbuqǐ, wǒ bāng nín huàn.
Sorry, I'll change it for you.
Customer
谢谢，可以快一点吗？
Xièxie, kěyǐ kuài yìdiǎn ma?
Thanks, can it be a bit faster?
Broken item
Customer
这个坏了，可以换一个吗？
Zhège huài le, kěyǐ huàn yí ge ma?
This is broken. Can I exchange it for another one?
Staff
可以，请给我收据。
Kěyǐ, qǐng gěi wǒ shōujù.
Yes, please give me the receipt.
Customer
收据在这里。
Shōujù zài zhèlǐ.
The receipt is here.